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I would like a refund (since based on casino email and confirmation), it should be closed and I ought not to deposit and lost the $650. I did not request them to open my account again (however I log in and my account still active), since it was not closed as I wished. I made the same request twice in the same day on the 14th, and they replied within minutes of my first email but continued to allow me access. Although five hours is not a terrible timeframe, giving players the option to apply these tools themselves through their account settings would streamline and improve the process. Since I purposely missed out certain details, the casino’s first response informed me that further information was required and warned that the limit couldn’t be lower than the site’s minimum deposit amount of €20. When I personally tested how efficient emailing is — it took the casino four hours to reply.
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